>Haver you read our Frequently Asked Questions?<
How do I order? - Submit all orders by 5pm on Friday for delivery/collection on Friday the following week. Late orders may result in some items being unavailable, or the order being delayed until the following week.
Courier delivery to your door:
Standard Friday Delivery - arrives by 4pm. 1 box (up to 10kg) -- £9.50
Express Friday Delivery - arrives by 12pm. 1 box (up to 10kg) -- £14.50
Each additional box -- £4.00
Scottish Highlands & Islands may be a different rate
Collection direct from our farm
Collections are in the afternoon on Thursdays and Fridays and Sundays. Be sure you check the route before coming here - our contact us page shows where to find us.
Collection from us is of course completely free (thermal packaging is available for £5) and you get a chance for a short walk around the farm and have a chat with us.
Please understand that as this is an unofficial visit it is very likely we will be busy working when you arrive and may only be able to spare a short time with you.
We can only refund for physically damaged or lost goods.
If the products arrive damaged please DO NOT check the 'in good condition' box, but make sure to mark it as damaged when you sign for the parcel and then contact us directly. If the box arrives late, please make a note when you sign for it, and contact us directly.
If for any reason you believe the items have gone off, please freeze the items. Understand that fresh lamb and beef can often have a strong smell when compared to the packaged supermarket food. We are proud to say that in all our years farming we have never personally sold or delivered spoiled meat, as the carefully monitored conditions it is stored in while on the farm ensure its perfect condition at the point of sale and the thermal packaging ensures safety for a minimum of 36 hours. However if you are still unsure please freeze the items and contact us directly.
Returns can be scheduled via courier at the customers expense, or they can be brought directly to the farm. Please retain all packaging and freeze the icepacks, repack items as they were sent. If you dispose of the items, unfortunately we cannot refund them.
Occasionally there are delayed deliveries which has caused concern, but the produce has proven fine even after a full 48 hours in transit. So even in the very rare occurrence of a delayed delivery it is extremely unlikely that your order will not arrive safely.
Please read our Terms and Conditions for further information